Shipping policy

Thank you for shopping with Sylli Week! We want to make sure your order arrives smoothly and on time. Please read the following shipping policy carefully to ensure clarity and set expectations.

Processing Time
All orders are processed within 3–5 business days. Orders are not processed on weekends or holidays. If we experience a high volume of orders, processing may be delayed, but we will notify you if that happens.

Shipping Rates & Delivery Times
Shipping costs are calculated at checkout based on the weight, size, and delivery location of your order. The following delivery times are estimates:

  • Standard Shipping: 5–7 business days

Please note that delivery times may vary depending on your location and any potential delays with carriers.

Shipping Methods
We use reputable shipping carriers to deliver your items, primarily UPS.

Order Tracking
Once your order ships, you will receive an email with tracking information to monitor the progress of your delivery. If you don't receive your tracking number within 5 business days of placing your order, please reach out to us at sylliweek@gmail.com.

Shipping to P.O. Boxes
We do offer shipping to P.O. Boxes; however, please be aware that certain shipping methods may not be available for P.O. Box deliveries.

International Shipping
At this time, we only offer shipping within the continental United States. We do not ship internationally or to Alaska or Hawaii. Any updates to shipping locations will be provided as they become available.

Address Accuracy
Please make sure to double-check and update your shipping address before placing your order. We offer multiple opportunities to modify your address before your order is customized and shipped. If your address is incorrect or not updated, we are not responsible for any delays or issues that arise. If no shipping address is provided, your order will be sent to the billing address listed at checkout.

Missing or Lost Packages
We are not responsible for lost, stolen, or damaged packages once the carrier has marked the order as delivered. If your package is marked as delivered, but you have not received it, please check with your local carrier or postal service for more information. If you suspect that the package is lost, please contact us at sylliweek@gmail.com, and we will assist you in filing a claim with the shipping carrier or issuing a refund depending on the situation.

Undeliverable Packages
If your package is returned to us because it is undeliverable (e.g., due to an incorrect address or failure to pick up from a delivery center), we will contact you to arrange for reshipping.

Shipping Delays
While we strive to ensure timely delivery, shipping times may be affected by external factors such as weather conditions, carrier delays, or other unforeseen events. We cannot guarantee delivery dates, but we will notify you if there are significant delays with your order.

Customer Support
If you have any questions or concerns about your shipment, please contact us at sylliweek@gmail.com, and we’ll be happy to assist you.