Refund policy

We have a 30-day refund policy, which means you have 30 days after the shipping date to request a refund. 

To be eligible for a refund, your item must not have been delivered to the address you confirmed prior the final change address date. You’ll also need the receipt or proof of purchase. 

To start a refund, you can contact us at sylliweek@gmail.com. 

If your refund is accepted, your account will be refunded the the amount paid for refunded item. 

You can always contact us for any return question at sylliweek@gmail.com. Please note that we do not accept returns or issue refunds based on personal preferences, such as "not liking what came in the box."

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will assess the issue and work to resolve it.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
We do not offer exchanges. If there was an issue with your order (received the wrong item, item was not delivered, etc.), please initiate a refund for the item you have, and once the refund is processed, you can place a new order.

Refunds
We will notify you once we’ve received and inspected your refund request, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at sylliweek@gmail.com.